Raising a concern or making a complaint

If you have any particular concerns, you should speak to a member of the nursing team who is caring for you, or if the matter is unresolved, ask to speak with the nurse manager or modern matron. In many cases your problem will be sorted out immediately.

If you want to talk to someone who is not involved in your care, you can ask to talk to someone from our Patient Advice and Liaison Service (PALS).

You can either telephone the team on 01482 623065 or a member of the PALS team can meet you while you are in hospital.

For further information click here.

Religious support

If you would like to speak to a representative from your religious community, a member of the ward care team can organise this for you.

There are prayer rooms at Hull Royal Infirmary, Castle Hill Hospital and the Princess Royal Hospital. 

The Trust employs full and part-time hospital chaplains, who represent all the main Christian churches. They regularly make informal visits to the wards. If you wish to see a chaplain more urgently, please ask a member of the ward care team.

Hospital chaplains can also make contact with leaders of other faith communities in the area, such as Jewish, Muslim and Hindu leaders.

Social Workers

Social workers work alongside the nursing team to help patients, their partners, families and carers with personal and practical difficulties.

A member of staff caring for you may suggest that you see a social worker. We will arrange for you to see a social worker at your request.

Interpretation services

If English is not your first language and you have difficulty in talking with members of staff, we offer an interpreter service. A member of staff will arrange for an interpreter to help you communicate either face-to-face or using a telephone interpreter.