We hope that, whatever treatment you need, our care meets your expectations.  We follow NHS guidance on how we care for you. 
You can expect:

• To be seen by a health professional you trust
• To get a clear explanation of your condition and what treatments are available
• To know what risks, benefits and alternative treatments there are
• Your request to seek a second opinion to be respected
• To give your consent before any operation or procedure
• To be able to see your patient records and be sure that the information recorded will remain confidential (Data Protection Act, 1998)
• If you complain you should get a written acknowledgement within two working days and a response to your complaint within 20 working days

We will respect your rights as patients and protect your privacy and dignity as an inpatient or during an outpatient appointment.
Please do:

• Ask a member of staff caring for you to explain further if there is anything you are worried about
• Listen carefully to advice on your treatment and medication
• Tell staff about any treatments you are already taking
• Treat our staff, fellow patients and visitors politely, and with respect. We will not accept violence, racial, sexual or verbal harassment
• Tell us of any changes to your personal circumstance i.e. change of address or your GP etc
• Feel free to ask if a member of staff has washed their hands before attending to you
• Not smoke in the buildings or in the grounds of the hospital
• Ask a member of staff before using a mobile phone